CANCELLATION POLICY & PAYMENT TERMS
Effective for retreats: December 27, 2026 - January 1, 2027 and January 2 - 7, 2027
Organizer: Shuffle House, Florida LLC | Contact: hello@shufflehouse.co
1. PAYMENT STRUCTURE
- Total cost: $2,220 per person
- Pay in full: $2,220 charged today
- Payment plan: 4 payments of $555, charged every 30 days
- Due today to reserve: $555 (non-refundable deposit)
The $2,220 covers 5 nights accommodation, all meals and non-alcoholic beverages, all shuffle workshops and freestyle sessions, live DJ sets, yoga, cenote and pool access, and community manager support. Flights, taxis, shuttles, travel insurance, alcohol, and personal expenses are not included.
2. PAYMENT PLAN - AUTO-CHARGE TERMS
By selecting the payment plan, you authorize Shuffle House to charge your stored payment method in four equal installments of $555, charged every 30 days from your initial payment date. Email reminders will be sent before each charge. If a charge fails, you will have a 5-day grace period to update your payment method. If payment is not resolved within 5 days, your reservation will be cancelled and all prior payments will be retained.
3. CANCELLATION BY PARTICIPANT
Any cancellation, at any time: No refund. All payments made are non-refundable.
All payments are non-refundable regardless of when you cancel. Each payment made - whether the initial $555 deposit, subsequent installments, or payment in full - is final at the time it is charged. There are no partial refunds, no exceptions, and no refunds at any stage of the payment plan. All cancellation requests must be submitted in writing to hello@shufflehouse.co.
4. SPOT TRANSFERS
If you are unable to attend and wish to transfer your spot to another person, the following conditions apply:
- Transfers must be requested at least 14 days before your retreat start date
- Transfers must be approved by Shuffle House in writing
- The replacement participant must complete all booking agreements independently
Spot transfers requested less than 14 days before the retreat start date will not be accommodated.
5. CANCELLATION BY SHUFFLE HOUSE
If Shuffle House cancels the retreat due to force majeure (natural disaster, government travel restriction, pandemic declaration, venue closure, or other circumstances beyond the Organizer's reasonable control), participants will be offered one of the following:
- Reschedule: A credit equal to all payments made applied to a future Shuffle Retreat. Participants must confirm their reschedule within 60 days; credits are valid for 18 months from the original retreat date.
- Partial refund: A partial refund issued within 30 days, the amount of which reflects what remains after non-recoverable costs already committed to venue, logistics, and preparation. The Organizer will provide a transparent accounting of those costs at the time of cancellation.
Shuffle House reserves the right to cancel or modify the retreat if minimum enrollment of 20 participants is not met. In that case, the same force majeure remedies apply.
6. NO-SHOWS
Participants who do not arrive and have not communicated with the Organizer in advance are considered no-shows and are not entitled to any refund or credit.
7. NON-REFUNDABLE ITEMS
All payments made are non-refundable. This includes the initial $555 deposit, each subsequent installment, and any pay-in-full payment. No refund will be issued for any reason, regardless of cancellation timing. Any third-party costs incurred on your behalf are also non-refundable.
8. CONTACT FOR CANCELLATIONS
Email: hello@shufflehouse.co
Response time for cancellation and administrative matters: within 48 business hours.
